Emotional Intelligence

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Emotional Intelligence

Description

Emotional intelligence describes the ability to understand ones own feelings. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence training your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participant's will experience a positive impact on their professional and personal lives.

Objectives

By the end of the training, participants will be able to:

  1. Understand the concept of emotional intelligence
  2. Analyse the relationship between emotional intelligence and self-awareness
  3. Analyse the relationship between emotional intelligence and self-management
  4. Analyse the relationship between emotional intelligence and social awareness
  5. Apply techniques for responding to situations in an emotionally intelligent manner
  6. Analysing the impact of emotional intelligence on life and work interactions
  7. Evaluating own level of emotional intelligence to determine developmental areas

Who is this Training intended for?

  1. Leaders that want to improve their interaction with their teams
  2. All staff that have to deal with customers and/or colleagues on an on-going basis
  3. New Managers who wish to better prepare themselves for their new position
  4. Anyone wishing to develop into a leadership role
  5. Anyone else with an interest in Emotional Intelligence

Training Content

The following topics will be covered:

  1. Getting started – Icebreaker
  2. What is Emotional Intelligence
  3. Four Skills in Emotional Intelligence
  4. Verbal Communication Skills
  5. Non-Verbal Communication Skills
  6. Social Management and Responsibility
  7. Tools to Regulate Your Emotions
  8. Gaining Control
  9. Business practices
  10. Making an Impact
  11. Wrapping – up

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