Conflict Management and Resolution Skills
Description
Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos. Evaluate the feasibility of alternative dispute resolution mechanisms.
Learn the essentials of effective conflict resolution.
Practice communication techniques to improve relationships.
Discover how to communicate clearly and compassionately.
Learn the essentials of effective conflict resolution
Practice communication techniques to improve relationships.
Discover how to communicate clearly and compassionately.
Objectives
By the end of the training, participants will be able to:
- Understanding the need for negotiation skills in business
- Identifying the characteristics of a good negotiator
- Identifying individual negotiating styles
- Knowing and applying the steps in the negotiation process
- Explaining strategies that could be used in negotiation
- Preparation – information gathering and goal setting
- Developing communication skills essential to negotiate successfully
- Gaining confidence – demonstrating persuasive and assertiveness techniques
- Achieving the best deal/outcome possible
Who is this Training intended for?
Employees who are required to negotiate or influence discussions in their function
Training Content
- Conflict Resolution Foundations
- Improving Your Conflict Competence
- Managing Conflict
- Managing Team Conflict
- Working with Difficult People
- Working on a Cross-Functional Team
- High-Stakes Communication
- Compassionate Directness
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